How to Use the GiftHorse Gallery Website 

At GiftHorse Gallery we want your online shopping experience to be a positive one, so we have created a website that is simple to navigate. Enjoy your visit and please come back often.

Follow these six easy steps to shop our site:

Step One - Browse Store and Select Your Items
To place an online order with the GiftHorse Gallery begin by browsing through our site for products you wish to purchase. When you find an item that interests you simply add it to your Shopping Cart by clicking the "add to cart" button . Once you have finished selecting your items you may proceed to the Checkout area to view the final contents of your Cart. The Checkout can be assessed from any Product page or by clicking the word Checkout in the Shopping Cart on the upper right margin side of any webpage.

In the Checkout area you may increase or decrease the quantity of any item appearing in the Cart. You may also remove any product from the Shopping Cart page by selecting the product and choosing delete. The totals should automatically update, if not, just click on the Update Totals to display the adjusted total. Once you have confirmed the items and quantities you wish to purchase, click the Checkout button at the bottom of the Shopping Cart page. Please be reminded that all prices and shipping are billed in US dollars.

You can view the contents of the Shopping Cart at any time prior to checkout, simply by viewing the Shopping Cart in the upper right margin side of any webpage.

Step 2 - Begin the Checkout Process - Enter Your Details & Confirm Your Order
On this page you are asked to provide us with your Name, Address, Email address, telephone number (and a shipping address if it differs from your billing address). You may add any additional information in the space provided.

"Remember Me". By placing a check in the Remember Me box, a cookie is placed on your computer. One your next visit all of the preliminary customer information is automatically filled in for your convenience. No information is stored on our server. If do not wish for this cookie to be placed on your computer simply leave this box unchecked.

If you have a Coupon or Discount number please enter the code number here

Please choose one of the following payment methods. You have the option to select Credit Card, PayPal or Check/Money Order.

Before proceeding, please review all the information you have supplied on this page to ensure its accuracy  Once you are sure all of the required information is complete and correct please click the Checkout button to proceed.

Step 3 – Select your method of shipping
You are now directed to a page where you select your preferred method of shipping. All shipments are handled by Canada Post or FedEx. Depending on your location you may select from a variety of shipping methods.

Prices displayed are in US Dollars.

A handling fee of $3.00 is applied to all orders.

Duties and customs fees are the responsibility of the customer.

Please click on the Checkout button to proceed.

Step 4 – Grand Totals
Your order details including Goods Totals, applicable taxes, shipping and handling are displayed.
Please click on the Checkout button to proceed. All prices are displayed and charged in US Dollars.

Step 5 – Select your method of Payment

If you select Credit Card
You are directed to the "Internet Secure" website for payment processing. Please ensure the lock icon is displayed in the bottom status bar of you web browser and that the site address is preceded with https.

If you select PayPal
You are directed to the secure "PayPal" website for payment processing. Please ensure the lock icon is displayed in the bottom status bar of you web browser and that the site address is preceded with https.

If you select Check/Money Order
You are directed to a page within our website where your completed Order Details are displayed. In addition you will receive an email copy with the same details. We will in turn contact you directly via email to provide payment details. Once payment has been received we will process your order.

Step 6 – Order Complete, Congratulations!
Upon approval from you Credit Card company or PayPal your order is now complete. You will immediately receive an email outlining the details of your order. Please print this email for future reference if required. If your order status changes you will be updated automatically by email. You can track the status of your order at any time by clicking on the Order Status link. Once your item has shipped you can track it with Canada Post on their Track a Package website.

Can I cancel an order after it has been submitted?
All products ordered can be cancelled within 24 hours. Please contact us by emailing our Orders Department. Be sure to provide the following details. Name, Address, Order Number, Email address, Date and time you placed the order and reason for canceling. Remember you may cancel an order only within 24 hours of placing the order.